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Windshield replacement across the Portland metro
New glass, primed and bonded properly, with the camera behind it recalibrated before the car leaves.
- Free mobile service — your driveway, your office lot, the park and ride
- ADAS camera recalibration on the same visit, not a second appointment across town
- We bill your insurer directly including through the Safelite Solutions and Lynx networks
- Lifetime no-leak guarantee on our workmanship, for as long as you own the vehicle
You're all set, there.
We've got your request. A Collision Auto Glass tech will call you shortly to confirm the glass, your coverage and a time that works.
When replacement is the right answer, and when it is not
Replacement is the answer when a crack has reached the edge of the glass, when damage sits in the driver's primary viewing area, when there are more breaks than resin can sensibly fill, or when the damage is over the camera bracket behind the mirror. It is also the answer when a repairable chip has been left long enough to run — which in a metro with a hard freeze most winters happens faster than people expect.
It is not the answer for a fresh chip smaller than a quarter, sitting away from your sightline and away from the edge. That is a repair, it costs a fraction of this, and we would rather do it. Send us a photo before you book a replacement.
What actually happens on the job
- The damage and the surrounding trim get recorded before anything comes apart
- Wipers and the cowl panel come off — every time, not when there is time
- The header and A-pillar trim come off from inside the cabin, so nothing gets levered against the paint
- The old glass is cut out and the old urethane trimmed back to a thin, even bed rather than scraped to bare metal, which is what stops corrosion starting under the new bond
- Any bare metal that does appear gets primed, and the new glass gets primed around its black ceramic band
- Two people set the glass on suction cups — the one-person set is where leaks and stress cracks come from
- The camera is recalibrated, and the result is confirmed rather than assumed
- You get the urethane's safe drive-away time for that day's conditions before we leave
What the lifetime no-leak guarantee actually covers
It covers our workmanship, for as long as you own the vehicle. If water comes in around glass we installed, or the moulding lifts, or it whistles at highway speed because of how it was set, we put it right at no charge.
It is not insurance against new damage. A fresh rock chip is a new rock chip, not a warranty claim, and it does not cover glass someone else fitted, rust that was already in the pinch weld before we got there, or damage from a collision. It is a guarantee against us doing it wrong, which is the only thing we can honestly guarantee. It is self-issued — nobody underwrites it but us.
OEM, dealer glass, and what you are actually choosing between
There is more than one grade of glass for most vehicles, and the price gap is real. What matters for a windshield with a camera behind it is the optical quality through the camera's viewing window and whether the bracket geometry matches, because that is what decides whether the calibration will hold. We will tell you what we are quoting and why, and if your car is one where we would only fit the dealer part, we will say that too rather than fitting something cheaper and hoping.
Glass, and the camera behind it
One team handles the glass and the calibration in the same visit. Nothing gets driven across town to a second shop, and nothing gets billed twice.
Windshield replacement
New glass, set by two people, with the camera behind it recalibrated in the same visit.
Windshield replacement →Chip and crack repair
Rock chips, star breaks and cracks — resin injection while the damage is still small enough for it to work.
Repair or replace? →ADAS calibration
Autel MaxiSYS, in-house. The camera behind your glass gets aimed and confirmed.
ADAS calibration →Side and door glass
Tempered glass, the pebbles inside the door, and the regulator that often broke with it.
Side and door glass →Back glass
Defroster grid, antenna, and several thousand pebbles in the load area.
Back glass →Mobile service
Free across the service area. What we need from the space, and when it is a bad idea.
Mobile service →Three steps, no shop visit
Tell us what broke
Send the form or call. Your VIN or plate gets us the exact glass for your vehicle, including whether it carries a camera, rain sensor or heating element.
We check your coverage first
Before anyone is dispatched we confirm what your policy covers and what your deductible actually is, so the price you hear is the price you pay. No claim is filed until you say go.
We come to you
Your driveway, your office lot, your job site — at no extra charge. We fit the glass, recalibrate the camera if there is one, and tell you when it's safe to drive.
What Oregon drivers actually pay, and who gets to choose
Glass claims are the part of this job customers have been given the most wrong information about — including by shops. Here is what is actually true in Oregon.
Your insurer does not get to pick the shop
Oregon law is explicit about this. ORS 746.280 prohibits an insurer from requiring you to use a particular repair shop, and requires them to tell you so. If a claims line tells you that you have to use their network shop to be covered, that is not how it works — you can name us, and the claim is handled the same way.
So what will it cost?
It depends entirely on your policy, and we will not pretend otherwise. Glass is generally handled under comprehensive cover rather than collision, and the deductible is whatever your policy says it is. Oregon does not mandate zero-deductible glass — a handful of states do, and Oregon is not one of them, whatever you may have read. Call with your carrier and policy and we will tell you what we see on similar claims.
A chip is a different conversation from a crack
Many carriers treat a repairable chip differently from a full replacement, because a resin repair costs them a fraction of the glass. Whether yours does is a question for your policy, not for us — but it is worth asking before you assume a chip is not worth claiming. We bill carriers directly, including through the Safelite Solutions and Lynx third-party networks.
No insurance? Most of our calls
Plenty of people pay cash, either because the deductible is higher than the job or because they would rather not touch the policy. You get the same glass, the same urethane, the same calibration and the same guarantee. Tell us the year, make and model and we will quote it outright.
We are not affiliated with, endorsed by or acting as an agent of any insurance company. Carrier and network names appear here only to describe who we bill.
Real vehicles, real driveways
What customers say
Had a rock chip that grew to a huge crack. Called around and noticed the reviews for Collision Auto. I spoke with Scott who was very helpful and personable and I got a quote very quickly. And to clarify, I did go to Safelite to get a quote and they had 3 different prices, at Collision, it was just one price. I was unable to get it done for a few weeks, called Scott and he was able to get me right in with the same quote he gave before. They did a great job, took a couple of hours so I stayed in their waiting room and worked. It was quiet, clean and comfortable, and their WiFi worked great. I highly recommend them for your car window needs.
From the moment I called, I was treated with kindness and professionalism. Everyone—from the staff who answered the phone to the technicians who completed the work—made the entire experience easy and stress-free. The lobby was exceptionally comfortable, and I truly felt like I was treated as family, not just another customer. The level of care, attention to detail, and customer service was outstanding. I highly recommend Collision Auto Glass & Calibration to anyone looking for honest, friendly, and top-quality service. Thank you for making such a great experience!
Great experience at Collision Auto Glass & Calibration. I was referred by Land Rover Portland. From the moment I called, Brad was very helpful and easy to work with. He walked me through the insurance claim and explained the process from start to finish. It took a few days for the insurance to process, but once they had my vehicle, the turnaround was quick—about 4 hours. Professional, flexible, and they even have a really sweet dog greeting customers. Highly recommend for window replacement!
Verified Google reviews for Collision Auto Glass & Calibration · read all 365 on Google
4.9 stars from 365 Google reviews
This is our Cedar Mill shop, just off the Sunset Highway. The postal address reads Portland, but it sits in Washington County rather than inside Portland city limits — our vans cover the city itself.
365 reviews
- Cedar Mill shop
- 14201 NW Science Park Dr
Portland, OR 97229 - Service area
- Portland, the Westside & the South Metro — shop and mobile
- Hours
- Mon–Fri 7:30am–4:30pm · Sat closed · Sun closed
Portland, the Westside & the South Metro coverage
Two shops, Cedar Mill and Tualatin, and mobile vans working out of both. If your town is not named below, call and ask — the honest answer is sometimes no, and you should get it before you book rather than after.
What the warranty actually covers
"Lifetime warranty" is meaningless unless somebody writes down what it includes. Here's ours.
Covered, for as long as you own the vehicle
- Water leaks caused by our installation
- Wind noise caused by our installation
- Moulding and trim failures from our fitting
- Workmanship defects of any kind on our install
Not covered — and we'd rather say so up front
- New impact damage — a fresh rock is a fresh job
- Stress cracks spreading from damage that predates our work
- Defects in the glass itself, which carry the manufacturer's warranty
- Damage from a later collision or a break-in
Frequently asked
The glass itself is usually a couple of hours. The calibration adds to that, and a static calibration needs level ground and a set distance to the target, which is why some cars have to come into the shop. The number that actually governs when you can drive is the urethane's safe drive-away time, which we give you on the day.
If the car has a camera on the windshield driving lane-keep, adaptive cruise or automatic braking, yes. The camera is aimed through the glass, and new glass means a new optical path. Skipping it leaves safety systems making decisions from an assumption. We do it in-house on an Autel MaxiSYS, so it is the same visit rather than a second appointment across town.
Usually. We need level ground and room to open both front doors. What we cannot do outdoors is a static calibration that needs a controlled floor and target distance, or bonded work in genuinely bad weather — in either case we will bring it into Cedar Mill or Tualatin, and we will tell you which before you book.
Yes — a lifetime no-leak guarantee on our workmanship, for as long as you own the vehicle. It covers leaks, lifting mouldings and wind noise caused by how it was installed. It does not cover new rock damage, pre-existing rust in the pinch weld, or someone else's installation. The full terms are in the panel above.
Get your glass sorted this week
Send the form and we'll confirm your glass, your coverage and a time — or just call and talk to somebody now.