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Auto glass insurance claims in Oregon
The part of this job with the most misinformation attached to it, including from shops. Here is what is actually true.
- Free mobile service — your driveway, your office lot, the park and ride
- ADAS camera recalibration on the same visit, not a second appointment across town
- We bill your insurer directly including through the Safelite Solutions and Lynx networks
- Lifetime no-leak guarantee on our workmanship, for as long as you own the vehicle
You're all set, there.
We've got your request. A Collision Auto Glass tech will call you shortly to confirm the glass, your coverage and a time that works.
Your insurer does not choose your shop
This is the single most useful thing on this page. ORS 746.280 prohibits an insurer from requiring you to use a particular motor vehicle repair shop, and requires that you be told so. If a claims line tells you that you must use their network shop for the work to be covered, that is not the law in Oregon.
You can name us. The claim proceeds the same way, and we handle the billing. What sometimes differs is the rate the carrier will pay, and if there is any gap between that and the job we will tell you the number before we start rather than after.
How the claim actually runs
- You call your carrier or their glass administrator, or you call us and we start it with you
- Glass is usually handled under comprehensive cover rather than collision
- Your deductible is whatever your policy says — see the section below
- We bill the carrier directly, including through the Safelite Solutions and Lynx third-party networks that several carriers use to administer glass
- You pay the deductible, if one applies, and nothing else
What Oregon law does not say
You will find plenty of pages claiming Oregon mandates zero-deductible glass or that insurers here cannot apply a deductible to a chip repair. We could not trace either claim to an Oregon statute, and we are not going to repeat it. Florida, Kentucky and South Carolina have zero-deductible glass laws. Oregon does not.
What is true is that many carriers, by their own policy rather than by law, treat a repairable chip differently from a full replacement, because a resin repair costs them a fraction as much. Whether yours does is a question for your policy — but it is worth asking before you assume a chip is not worth claiming.
Whether to claim at all
Sometimes the answer is no, and we will say so. If your comprehensive deductible is higher than the cash price of the job, claiming achieves nothing except putting a claim on your record. A chip repair in particular is often cheaper than any deductible worth having.
Call with the year, make and model and your deductible, and we will quote the cash price so you can compare the two. That is a two-minute conversation and it occasionally saves people a claim they did not need to make.
Who we are not
We are not affiliated with, endorsed by or acting as an agent of any insurance company, and we do not hold "approved" or "preferred" status with any carrier however often that language gets used in this trade. We bill insurers. That is the whole relationship, and it is the one worth having.
Glass, and the camera behind it
One team handles the glass and the calibration in the same visit. Nothing gets driven across town to a second shop, and nothing gets billed twice.
Windshield replacement
New glass, set by two people, with the camera behind it recalibrated in the same visit.
Windshield replacement →Chip and crack repair
Rock chips, star breaks and cracks — resin injection while the damage is still small enough for it to work.
Repair or replace? →ADAS calibration
Autel MaxiSYS, in-house. The camera behind your glass gets aimed and confirmed.
ADAS calibration →Side and door glass
Tempered glass, the pebbles inside the door, and the regulator that often broke with it.
Side and door glass →Back glass
Defroster grid, antenna, and several thousand pebbles in the load area.
Back glass →Mobile service
Free across the service area. What we need from the space, and when it is a bad idea.
Mobile service →Three steps, no shop visit
Tell us what broke
Send the form or call. Your VIN or plate gets us the exact glass for your vehicle, including whether it carries a camera, rain sensor or heating element.
We check your coverage first
Before anyone is dispatched we confirm what your policy covers and what your deductible actually is, so the price you hear is the price you pay. No claim is filed until you say go.
We come to you
Your driveway, your office lot, your job site — at no extra charge. We fit the glass, recalibrate the camera if there is one, and tell you when it's safe to drive.
What Oregon drivers actually pay, and who gets to choose
Glass claims are the part of this job customers have been given the most wrong information about — including by shops. Here is what is actually true in Oregon.
Your insurer does not get to pick the shop
Oregon law is explicit about this. ORS 746.280 prohibits an insurer from requiring you to use a particular repair shop, and requires them to tell you so. If a claims line tells you that you have to use their network shop to be covered, that is not how it works — you can name us, and the claim is handled the same way.
So what will it cost?
It depends entirely on your policy, and we will not pretend otherwise. Glass is generally handled under comprehensive cover rather than collision, and the deductible is whatever your policy says it is. Oregon does not mandate zero-deductible glass — a handful of states do, and Oregon is not one of them, whatever you may have read. Call with your carrier and policy and we will tell you what we see on similar claims.
A chip is a different conversation from a crack
Many carriers treat a repairable chip differently from a full replacement, because a resin repair costs them a fraction of the glass. Whether yours does is a question for your policy, not for us — but it is worth asking before you assume a chip is not worth claiming. We bill carriers directly, including through the Safelite Solutions and Lynx third-party networks.
No insurance? Most of our calls
Plenty of people pay cash, either because the deductible is higher than the job or because they would rather not touch the policy. You get the same glass, the same urethane, the same calibration and the same guarantee. Tell us the year, make and model and we will quote it outright.
We are not affiliated with, endorsed by or acting as an agent of any insurance company. Carrier and network names appear here only to describe who we bill.
Real vehicles, real driveways
What customers say
Had a rock chip that grew to a huge crack. Called around and noticed the reviews for Collision Auto. I spoke with Scott who was very helpful and personable and I got a quote very quickly. And to clarify, I did go to Safelite to get a quote and they had 3 different prices, at Collision, it was just one price. I was unable to get it done for a few weeks, called Scott and he was able to get me right in with the same quote he gave before. They did a great job, took a couple of hours so I stayed in their waiting room and worked. It was quiet, clean and comfortable, and their WiFi worked great. I highly recommend them for your car window needs.
From the moment I called, I was treated with kindness and professionalism. Everyone—from the staff who answered the phone to the technicians who completed the work—made the entire experience easy and stress-free. The lobby was exceptionally comfortable, and I truly felt like I was treated as family, not just another customer. The level of care, attention to detail, and customer service was outstanding. I highly recommend Collision Auto Glass & Calibration to anyone looking for honest, friendly, and top-quality service. Thank you for making such a great experience!
Great experience at Collision Auto Glass & Calibration. I was referred by Land Rover Portland. From the moment I called, Brad was very helpful and easy to work with. He walked me through the insurance claim and explained the process from start to finish. It took a few days for the insurance to process, but once they had my vehicle, the turnaround was quick—about 4 hours. Professional, flexible, and they even have a really sweet dog greeting customers. Highly recommend for window replacement!
Verified Google reviews for Collision Auto Glass & Calibration · read all 365 on Google
4.9 stars from 365 Google reviews
This is our Cedar Mill shop, just off the Sunset Highway. The postal address reads Portland, but it sits in Washington County rather than inside Portland city limits — our vans cover the city itself.
365 reviews
- Cedar Mill shop
- 14201 NW Science Park Dr
Portland, OR 97229 - Service area
- Portland, the Westside & the South Metro — shop and mobile
- Hours
- Mon–Fri 7:30am–4:30pm · Sat closed · Sun closed
Portland, the Westside & the South Metro coverage
Two shops, Cedar Mill and Tualatin, and mobile vans working out of both. If your town is not named below, call and ask — the honest answer is sometimes no, and you should get it before you book rather than after.
What the warranty actually covers
"Lifetime warranty" is meaningless unless somebody writes down what it includes. Here's ours.
Covered, for as long as you own the vehicle
- Water leaks caused by our installation
- Wind noise caused by our installation
- Moulding and trim failures from our fitting
- Workmanship defects of any kind on our install
Not covered — and we'd rather say so up front
- New impact damage — a fresh rock is a fresh job
- Stress cracks spreading from damage that predates our work
- Defects in the glass itself, which carry the manufacturer's warranty
- Damage from a later collision or a break-in
Frequently asked
Under ORS 746.280 an insurer may not require you to use a particular repair shop, and must tell you as much. You are entitled to name us. If you are getting pushback, say that you are choosing your own shop and ask them to note it on the claim — that usually settles it.
That is your carrier's decision and it varies by carrier and by your history, so anyone giving you a confident yes or no does not actually know. What we can do is quote the cash price so you can weigh it against the deductible and decide with real numbers rather than a guess.
Yes. We bill the carrier directly, including through Safelite Solutions and Lynx where your carrier administers glass that way. What we need from you is the carrier, the policy number and the claim number if one has already been opened.
Generally yes where it is required as part of the glass replacement, because it is not optional — the camera has to be recalibrated for the safety systems to work. It is billed as its own line. If your carrier disputes it, tell us; it is a conversation we have had before.
Get your glass sorted this week
Send the form and we'll confirm your glass, your coverage and a time — or just call and talk to somebody now.