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Side and door glass, and the part that gets skipped
Fitting the new glass is the easy half. Getting the old glass out of the door is where the difference shows.
- Free mobile service — your driveway, your office lot, the park and ride
- ADAS camera recalibration on the same visit, not a second appointment across town
- We bill your insurer directly including through the Safelite Solutions and Lynx networks
- Lifetime no-leak guarantee on our workmanship, for as long as you own the vehicle
You're all set, there.
We've got your request. A Collision Auto Glass tech will call you shortly to confirm the glass, your coverage and a time that works.
Why a side window cannot be repaired
Your windshield is laminated — two sheets of glass bonded around a plastic interlayer — which is why it chips rather than shattering and why resin repair works on it. Side, door and quarter glass is tempered: heat-treated so that when it fails it fails completely, into thousands of blunt pebbles, by design.
There is nothing left to inject resin into. Tempered glass cannot be repaired. Anyone offering to repair a cracked side window is either confused or not being straight with you. The exception is worth knowing: a growing number of vehicles use laminated door glass for cabin quietness and smash-and-grab resistance. If yours is one, the damage looks like a cracked windshield rather than a pile of pebbles, and a repair is occasionally possible. Send a photo and we will tell you which you have.
The job is inside the door
When tempered glass lets go, some of it lands on the seat and the floor. Most of the rest falls straight down inside the door cavity, into a space containing the window regulator, the lock mechanism, the speaker, the wiring loom and the drain holes at the bottom. The visible mess takes ten minutes. The glass in the door is the job.
- Fragments in the regulator track make the new window bind, judder or jam — often weeks later, once they have worked into the mechanism
- Glass sitting in the sill blocks the drain holes, and a door that cannot drain in Oregon rains rusts from the inside out, where nobody looks until the paint bubbles
- Pebbles against the speaker cone buzz at anything above moderate volume
- Fragments caught in the weather seal chew the new glass edge every time the window goes up
Doing it properly means pulling the interior trim panel and the vapour barrier, vacuuming the cavity out thoroughly, and checking the drains are clear before the new glass goes near the channels. It adds real time, and it is the first thing dropped when someone is quoting to win on price.
When the glass is fine and the mechanism is not
"The window won't go up" describes at least four unrelated problems, and they cost very different amounts to put right. If your glass is intact, replacing it fixes nothing — so we diagnose before ordering parts.
- The regulator — the scissor or cable mechanism carrying the glass. Cable regulators fray and bunch; the sign is a graunching noise and glass that drops crookedly or falls into the door.
- The motor — clicks, hums, or does nothing while the switch light still works.
- The switch or wiring — often the driver's master switch, or a loom in the door jamb that has flexed thousands of times and finally broken a core.
- The track and seals — perished run channels let the glass wander and bind. Common on older cars and mistaken for a dying motor, because the motor is straining.
These faults cause each other, which is what catches people out. A failing regulator drops the glass where it gets broken; fragments left from a previous break wreck a healthy regulator. So a car in front of us often needs both, and we would rather show you why than present a bill.
If the car has been broken into
Say so when you call — it changes the order of operations. Photograph the damage first if there is a claim or a police report. Then the priority is getting the car sealed and weathertight, which we can usually do quickly even when the specific glass has to be ordered, so it is not standing open in the rain or advertising itself for a second visit.
Forced entry rarely stops at the pane. Worth checking before the trim goes back on, because it is all in the same place: the regulator, often bent where the glass was levered; the run channel and weather seal; the lock rod, if entry was through the top of the door frame; and the vapour barrier behind the trim panel, frequently torn and rarely replaced, which is how doors start letting water into the cabin.
Sourcing, and why one door is not like another
Door glass varies by body style, by which door, by whether it is tinted or acoustic, and on some cars by trim level. Front doors are usually quicker to source than rear; quarter and vent glass are usually slower than either. Give us the VIN and which door, and we can tell you whether it is on a shelf in the metro or coming from further out.
Glass, and the camera behind it
One team handles the glass and the calibration in the same visit. Nothing gets driven across town to a second shop, and nothing gets billed twice.
Windshield replacement
New glass, set by two people, with the camera behind it recalibrated in the same visit.
Windshield replacement →Chip and crack repair
Rock chips, star breaks and cracks — resin injection while the damage is still small enough for it to work.
Repair or replace? →ADAS calibration
Autel MaxiSYS, in-house. The camera behind your glass gets aimed and confirmed.
ADAS calibration →Side and door glass
Tempered glass, the pebbles inside the door, and the regulator that often broke with it.
Side and door glass →Back glass
Defroster grid, antenna, and several thousand pebbles in the load area.
Back glass →Mobile service
Free across the service area. What we need from the space, and when it is a bad idea.
Mobile service →Three steps, no shop visit
Tell us what broke
Send the form or call. Your VIN or plate gets us the exact glass for your vehicle, including whether it carries a camera, rain sensor or heating element.
We check your coverage first
Before anyone is dispatched we confirm what your policy covers and what your deductible actually is, so the price you hear is the price you pay. No claim is filed until you say go.
We come to you
Your driveway, your office lot, your job site — at no extra charge. We fit the glass, recalibrate the camera if there is one, and tell you when it's safe to drive.
What Oregon drivers actually pay, and who gets to choose
Glass claims are the part of this job customers have been given the most wrong information about — including by shops. Here is what is actually true in Oregon.
Your insurer does not get to pick the shop
Oregon law is explicit about this. ORS 746.280 prohibits an insurer from requiring you to use a particular repair shop, and requires them to tell you so. If a claims line tells you that you have to use their network shop to be covered, that is not how it works — you can name us, and the claim is handled the same way.
So what will it cost?
It depends entirely on your policy, and we will not pretend otherwise. Glass is generally handled under comprehensive cover rather than collision, and the deductible is whatever your policy says it is. Oregon does not mandate zero-deductible glass — a handful of states do, and Oregon is not one of them, whatever you may have read. Call with your carrier and policy and we will tell you what we see on similar claims.
A chip is a different conversation from a crack
Many carriers treat a repairable chip differently from a full replacement, because a resin repair costs them a fraction of the glass. Whether yours does is a question for your policy, not for us — but it is worth asking before you assume a chip is not worth claiming. We bill carriers directly, including through the Safelite Solutions and Lynx third-party networks.
No insurance? Most of our calls
Plenty of people pay cash, either because the deductible is higher than the job or because they would rather not touch the policy. You get the same glass, the same urethane, the same calibration and the same guarantee. Tell us the year, make and model and we will quote it outright.
We are not affiliated with, endorsed by or acting as an agent of any insurance company. Carrier and network names appear here only to describe who we bill.
Real vehicles, real driveways
What customers say
Had a rock chip that grew to a huge crack. Called around and noticed the reviews for Collision Auto. I spoke with Scott who was very helpful and personable and I got a quote very quickly. And to clarify, I did go to Safelite to get a quote and they had 3 different prices, at Collision, it was just one price. I was unable to get it done for a few weeks, called Scott and he was able to get me right in with the same quote he gave before. They did a great job, took a couple of hours so I stayed in their waiting room and worked. It was quiet, clean and comfortable, and their WiFi worked great. I highly recommend them for your car window needs.
From the moment I called, I was treated with kindness and professionalism. Everyone—from the staff who answered the phone to the technicians who completed the work—made the entire experience easy and stress-free. The lobby was exceptionally comfortable, and I truly felt like I was treated as family, not just another customer. The level of care, attention to detail, and customer service was outstanding. I highly recommend Collision Auto Glass & Calibration to anyone looking for honest, friendly, and top-quality service. Thank you for making such a great experience!
Great experience at Collision Auto Glass & Calibration. I was referred by Land Rover Portland. From the moment I called, Brad was very helpful and easy to work with. He walked me through the insurance claim and explained the process from start to finish. It took a few days for the insurance to process, but once they had my vehicle, the turnaround was quick—about 4 hours. Professional, flexible, and they even have a really sweet dog greeting customers. Highly recommend for window replacement!
Verified Google reviews for Collision Auto Glass & Calibration · read all 365 on Google
4.9 stars from 365 Google reviews
This is our Cedar Mill shop, just off the Sunset Highway. The postal address reads Portland, but it sits in Washington County rather than inside Portland city limits — our vans cover the city itself.
365 reviews
- Cedar Mill shop
- 14201 NW Science Park Dr
Portland, OR 97229 - Service area
- Portland, the Westside & the South Metro — shop and mobile
- Hours
- Mon–Fri 7:30am–4:30pm · Sat closed · Sun closed
Portland, the Westside & the South Metro coverage
Two shops, Cedar Mill and Tualatin, and mobile vans working out of both. If your town is not named below, call and ask — the honest answer is sometimes no, and you should get it before you book rather than after.
What the warranty actually covers
"Lifetime warranty" is meaningless unless somebody writes down what it includes. Here's ours.
Covered, for as long as you own the vehicle
- Water leaks caused by our installation
- Wind noise caused by our installation
- Moulding and trim failures from our fitting
- Workmanship defects of any kind on our install
Not covered — and we'd rather say so up front
- New impact damage — a fresh rock is a fresh job
- Stress cracks spreading from damage that predates our work
- Defects in the glass itself, which carry the manufacturer's warranty
- Damage from a later collision or a break-in
Frequently asked
No, and not because we would rather sell you glass. Side windows are tempered, which means they are built to shatter completely instead of holding a crack. If yours is genuinely holding a crack rather than in pieces, you may have laminated door glass — uncommon but increasingly used. Send a photo and we will check.
That is the part we are actually being paid for. The trim panel comes off, the cavity gets vacuumed out, and the drain holes get checked before the new glass goes in. Skipping it is what produces a window that binds a month later and a door that quietly rusts from the inside.
Listen. A motor running while nothing moves, or moving unevenly with a grinding noise, generally points at the regulator or a frayed cable. Complete silence with a working switch points at the motor, the switch or the wiring. Neither is conclusive from outside the door, which is why we look before ordering.
Yes — door glass is not bonded, so there is no cure time and little weather sensitivity beyond keeping the interior dry while the trim is off. It is one of the more straightforward mobile jobs. We need room to open the door fully, and for mechanism work somewhere the inside will stay dry.
Photograph it first if there is a claim or a report. After that, yes — get the loose fragments off the seats and floor, because they migrate and they are unpleasant to find later. Leave the inside of the door to us; that needs the trim panel off and a vacuum, not a brush.
Glass broken in a break-in is generally a comprehensive claim rather than collision, and your deductible applies as your policy states. Whether it is worth claiming depends on that deductible against the job. Under ORS 746.280 your insurer cannot require you to use a particular shop, so you can name us either way.
Get your glass sorted this week
Send the form and we'll confirm your glass, your coverage and a time — or just call and talk to somebody now.