Terms & Conditions
Last updated: 2026 · Applies to collisionglass.co
These terms cover your use of this website and the auto glass work we perform. By using this site or booking work with us, you agree to them. Nothing here removes any right you have under Oregon law that cannot be waived, including under the Oregon Unlawful Trade Practices Act (ORS chapter 646).
1. Who you are dealing with
Collision Auto Glass & Calibration, a family-owned auto glass and calibration business trading in Oregon since 2008. Our principal place of business is 14201 NW Science Park Dr, Portland, OR 97229, and we operate a second shop in Tualatin. Oregon does not license or register auto glass or motor vehicle repair businesses at state level, so there is no registration number for us to quote.
Collision Auto Glass & Calibration operates shops in Cedar Mill and Tualatin, Oregon, and mobile service across the Portland metro.
2. Quotes and estimates
Any figure we give you before we have seen the vehicle is an estimate, not a fixed contract price. We work hard to make estimates accurate — that is why we ask for your VIN, which identifies the exact glass your vehicle takes — but the final price depends on the glass actually required and the work actually needed.
If we arrive and find the job differs from what was described, we will tell you the revised price and get your authorisation before proceeding. We will not do work you have not agreed to, and you will get an invoice describing the work performed and the parts supplied. Oregon's repair-shop provisions at ORS 746.292 are written for body and frame shops rather than glass specialists, so we do not claim they bind us — we do this because it is how the job should be done, not because a statute makes us.
Repair versus replacement
We will tell you honestly whether your damage can be repaired or needs replacing. A repair is only appropriate while the damage is small, away from the edge of the glass, and outside the driver's primary line of sight. If we recommend replacement, it is because a repair would not be safe or would not hold — not to increase the invoice.
3. Safe drive-away time
After a bonded glass replacement, the urethane adhesive needs time to cure before it can perform in a collision. That period — the safe drive-away time — is set by the adhesive manufacturer's specification, and it varies with the product, temperature and humidity on the day. We will tell you the applicable time before we finish.
You must not drive the vehicle before that time has elapsed. Doing so can compromise the bond, and any resulting failure is not covered by our warranty.
4. Workmanship warranty
For as long as you own the vehicle, we warrant our own workmanship on glass we installed.
Covered
- Water leaks caused by our installation
- Wind noise caused by our installation
- Moulding and trim failures resulting from our fitting
- Workmanship defects in our installation
Not covered
- New impact damage — a fresh rock is a new job, not a warranty claim
- Stress cracks originating from damage that pre-dated our work
- Defects in the glass itself, which are covered by the glass manufacturer's warranty
- Damage from a later collision, break-in, vandalism or attempted theft
- Failures arising from driving before the safe drive-away time elapsed
- Work performed on the vehicle by someone else after us, including glass removal and refitting
The warranty is to you as the owner and is not transferable when you sell the vehicle. To claim, contact us at (503) 832-4376 with the vehicle and the original invoice details, and let us inspect the vehicle before any other work is done to it.
5. ADAS calibration
Many vehicles carry a camera or sensor mounted to the windshield that drives features such as lane-keeping assist, adaptive cruise control and automatic emergency braking. Where the manufacturer requires recalibration after glass replacement, that calibration is part of completing the job properly and we will carry it out and provide the scan report.
Static calibration has physical requirements — level ground, adequate clear space in front of the vehicle, and controlled lighting. If your location cannot meet them, we will tell you and propose an alternative. If you decline a required recalibration, we will note that on your invoice, and we accept no liability for the behaviour of driver-assistance systems on that vehicle afterwards.
Driver-assistance systems are aids, not substitutes for driving. Calibrating them does not guarantee they will prevent a collision.
6. Insurance
We are happy to bill your insurer directly where they permit it, and to help you understand what your policy covers. But:
- We are not affiliated with, endorsed by or sponsored by any insurance company. Carrier names on this site indicate only that we bill those insurers directly.
- We are not an insurance agent, broker or adjuster, and we do not give insurance advice. What your policy covers is determined by your policy and your insurer.
- Coverage information we relay to you comes from your insurer. We check it carefully, but we cannot guarantee your carrier's ultimate determination on a claim.
- You remain responsible for any amount your insurer does not pay, including your deductible.
- We do not offer, and cannot lawfully offer, any discount intended to offset your insurance deductible.
Under ORS 746.280 an insurer may not require you to use a particular motor vehicle repair shop, and must tell you so — the choice of shop is yours. We describe that statute elsewhere on this site as consumer information; it is not legal advice, and the statute itself governs.
7. Appointments, access and cancellation
Because we come to you, we need the vehicle accessible at the agreed time and place, and it must be able to remain stationary through the adhesive cure. Please tell us in advance if the vehicle is in a subterranean garage, a tandem space, a time-limited parking zone, or on a slope — any of those may prevent us working there, and it is better established on the phone than in person.
We may reschedule for weather. A urethane bond needs a clean, dry surface, and we will move an appointment rather than fit glass we do not trust. If you need to cancel or rearrange, let us know as early as you reasonably can; where we have already specially ordered glass for your vehicle, we may ask you to cover that cost.
8. Payment
Payment is due on completion unless we are billing your insurer directly, in which case your deductible (if any) is due on completion. We will give you an invoice describing the work performed and the parts supplied.
9. Use of this website
The content of this site is provided for information about our services. Do not use this site to submit false information, to submit someone else's details without their permission, or to attempt to disrupt or gain unauthorised access to it. We may withdraw access for misuse.
The Collision Auto Glass & Calibration name, logo and site content belong to us. Vehicle manufacturer and insurance carrier names mentioned on this site are the trademarks of their respective owners and are used only descriptively.
10. Accuracy, and limits on our liability
We take care to keep this site accurate, but service availability, coverage areas and pricing change. Nothing on this site is a binding offer, and general guidance here — such as whether a chip is likely repairable — is not a substitute for us actually looking at your vehicle.
To the fullest extent permitted by Oregon law, our liability arising out of work we perform is limited to correcting our own workmanship under the guarantee in section 4, or to the amount you paid us for the work concerned. We are not liable for indirect or consequential losses such as lost earnings, alternative transport, or time off work. Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded — and nothing here limits your rights under the Oregon Unlawful Trade Practices Act.
11. Governing law
These terms are governed by the laws of the State of Oregon, and the courts of Oregon have jurisdiction over any dispute.
12. Complaints
If something has gone wrong, tell us first — most issues are fixable and we would rather fix them. Call (503) 832-4376 or email glass@collisionautoglass.com.
If we cannot resolve it, Oregon has no auto-glass regulator to escalate to, because the trade is not licensed here. What you can do is file a complaint with the Oregon Department of Justice Consumer Protection division, which enforces the Unlawful Trade Practices Act. Their contact details are published at doj.state.or.us.
13. Changes
We may update these terms. The version that applies to your job is the one published when you authorised the work.
14. Contact
Collision Auto Glass & Calibration
14201 NW Science Park Dr
Portland, OR 97229
Phone: (503) 832-4376
Email: glass@collisionautoglass.com