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Auto glass repair in Portland
Most of our Portland customers have no driveway. That shapes everything about how the appointment works here.
- Free mobile service — your driveway, your office lot, the park and ride
- ADAS camera recalibration on the same visit, not a second appointment across town
- We bill your insurer directly including through the Safelite Solutions and Lynx networks
- Lifetime no-leak guarantee on our workmanship, for as long as you own the vehicle
You're all set, there.
We've got your request. A Collision Auto Glass tech will call you shortly to confirm the glass, your coverage and a time that works.
Kerbside is the normal case in this city
Across most of inner Portland — the eastside grid, the Alphabet District, the close-in southeast — the car lives on the street. There is no driveway to work in, the space in front of the house is not reserved for you, and in the permit districts it may not even be available to us.
That is not an obstacle, it is just the brief. Kerbside glass work is the version of this job we do most often, and what it needs is a legal, reasonably level stretch with enough room to open both front doors and stand at the front of the car. What genuinely defeats it is a car boxed in bumper to bumper on a narrow street with traffic moving past the working side.
What to sort out before we arrive
- If you are in a permit zone, park where a visiting vehicle can legally stop nearby, or tell us and we will plan around it
- If the only space is on a busy arterial, consider moving the car to a side street for the appointment — safer for everyone and quicker
- Apartment and condo residents: tuck-under garages are frequently too low for the van, and the surface lot is usually the better answer
- Steep West Hills streets are workable, but a pronounced cross-slope is worth mentioning when you book
Being straight about where our shops are
We do not have premises inside Portland city limits, and we are not going to imply otherwise. Our nearest shop is in Cedar Mill on NW Science Park Drive — it carries a Portland postal address, but it sits in Washington County, west of the tunnel. The other is in Tualatin.
For anyone in the city itself that mostly does not matter, because the vans come to you and it costs nothing extra. Where it does matter is the jobs that have to happen indoors: a static camera calibration needing a level floor, or bonded glass during a genuinely wet stretch. In those cases you are driving out to Cedar Mill rather than round the corner, and you should know that going in rather than finding out on the day.
If the car has been broken into
Say so when you call, because it changes the order of operations. A car sitting on a Portland street with a window out is exposed to the weather and conspicuous, so the priority is getting it sealed and weathertight — which we can usually do quickly even when the exact glass has to be ordered.
Photograph the damage before you clear anything up if there is a claim or a report. Then get the loose fragments off the seats. The glass inside the door is ours to deal with, and it needs the trim panel off rather than a brush — why that matters is here.
Where we work across the city
North and Northeast, the inner and outer Southeast, Southwest and the West Hills, St Johns, and the industrial pockets along the river where a lot of cars sit in fenced yards all day. If you are on the far eastern edge past the city line, call and check rather than assume — that is the direction in which our coverage genuinely starts to thin.
Glass, and the camera behind it
One team handles the glass and the calibration in the same visit. Nothing gets driven across town to a second shop, and nothing gets billed twice.
Windshield replacement
New glass, set by two people, with the camera behind it recalibrated in the same visit.
Windshield replacement →Chip and crack repair
Rock chips, star breaks and cracks — resin injection while the damage is still small enough for it to work.
Repair or replace? →ADAS calibration
Autel MaxiSYS, in-house. The camera behind your glass gets aimed and confirmed.
ADAS calibration →Side and door glass
Tempered glass, the pebbles inside the door, and the regulator that often broke with it.
Side and door glass →Back glass
Defroster grid, antenna, and several thousand pebbles in the load area.
Back glass →Mobile service
Free across the service area. What we need from the space, and when it is a bad idea.
Mobile service →Three steps, no shop visit
Tell us what broke
Send the form or call. Your VIN or plate gets us the exact glass for your vehicle, including whether it carries a camera, rain sensor or heating element.
We check your coverage first
Before anyone is dispatched we confirm what your policy covers and what your deductible actually is, so the price you hear is the price you pay. No claim is filed until you say go.
We come to you
Your driveway, your office lot, your job site — at no extra charge. We fit the glass, recalibrate the camera if there is one, and tell you when it's safe to drive.
What Oregon drivers actually pay, and who gets to choose
Glass claims are the part of this job customers have been given the most wrong information about — including by shops. Here is what is actually true in Oregon.
Your insurer does not get to pick the shop
Oregon law is explicit about this. ORS 746.280 prohibits an insurer from requiring you to use a particular repair shop, and requires them to tell you so. If a claims line tells you that you have to use their network shop to be covered, that is not how it works — you can name us, and the claim is handled the same way.
So what will it cost?
It depends entirely on your policy, and we will not pretend otherwise. Glass is generally handled under comprehensive cover rather than collision, and the deductible is whatever your policy says it is. Oregon does not mandate zero-deductible glass — a handful of states do, and Oregon is not one of them, whatever you may have read. Call with your carrier and policy and we will tell you what we see on similar claims.
A chip is a different conversation from a crack
Many carriers treat a repairable chip differently from a full replacement, because a resin repair costs them a fraction of the glass. Whether yours does is a question for your policy, not for us — but it is worth asking before you assume a chip is not worth claiming. We bill carriers directly, including through the Safelite Solutions and Lynx third-party networks.
No insurance? Most of our calls
Plenty of people pay cash, either because the deductible is higher than the job or because they would rather not touch the policy. You get the same glass, the same urethane, the same calibration and the same guarantee. Tell us the year, make and model and we will quote it outright.
We are not affiliated with, endorsed by or acting as an agent of any insurance company. Carrier and network names appear here only to describe who we bill.
Real vehicles, real driveways
What customers say
Had a rock chip that grew to a huge crack. Called around and noticed the reviews for Collision Auto. I spoke with Scott who was very helpful and personable and I got a quote very quickly. And to clarify, I did go to Safelite to get a quote and they had 3 different prices, at Collision, it was just one price. I was unable to get it done for a few weeks, called Scott and he was able to get me right in with the same quote he gave before. They did a great job, took a couple of hours so I stayed in their waiting room and worked. It was quiet, clean and comfortable, and their WiFi worked great. I highly recommend them for your car window needs.
From the moment I called, I was treated with kindness and professionalism. Everyone—from the staff who answered the phone to the technicians who completed the work—made the entire experience easy and stress-free. The lobby was exceptionally comfortable, and I truly felt like I was treated as family, not just another customer. The level of care, attention to detail, and customer service was outstanding. I highly recommend Collision Auto Glass & Calibration to anyone looking for honest, friendly, and top-quality service. Thank you for making such a great experience!
Great experience at Collision Auto Glass & Calibration. I was referred by Land Rover Portland. From the moment I called, Brad was very helpful and easy to work with. He walked me through the insurance claim and explained the process from start to finish. It took a few days for the insurance to process, but once they had my vehicle, the turnaround was quick—about 4 hours. Professional, flexible, and they even have a really sweet dog greeting customers. Highly recommend for window replacement!
Verified Google reviews for Collision Auto Glass & Calibration · read all 365 on Google
4.9 stars from 365 Google reviews
This is our Cedar Mill shop, just off the Sunset Highway. The postal address reads Portland, but it sits in Washington County rather than inside Portland city limits — our vans cover the city itself.
365 reviews
- Cedar Mill shop
- 14201 NW Science Park Dr
Portland, OR 97229 - Service area
- Portland, the Westside & the South Metro — shop and mobile
- Hours
- Mon–Fri 7:30am–4:30pm · Sat closed · Sun closed
Portland, the Westside & the South Metro coverage
Two shops, Cedar Mill and Tualatin, and mobile vans working out of both. If your town is not named below, call and ask — the honest answer is sometimes no, and you should get it before you book rather than after.
What the warranty actually covers
"Lifetime warranty" is meaningless unless somebody writes down what it includes. Here's ours.
Covered, for as long as you own the vehicle
- Water leaks caused by our installation
- Wind noise caused by our installation
- Moulding and trim failures from our fitting
- Workmanship defects of any kind on our install
Not covered — and we'd rather say so up front
- New impact damage — a fresh rock is a fresh job
- Stress cracks spreading from damage that predates our work
- Defects in the glass itself, which carry the manufacturer's warranty
- Damage from a later collision or a break-in
Frequently asked
Yes, and in Portland that is the normal job rather than the exception. We need a legal spot with room to open both front doors and work at the front of the car. A vehicle wedged bumper to bumper on a narrow street with traffic passing the working side is the one situation where we will ask you to move it first.
No. The nearest is Cedar Mill, on NW Science Park Drive off the Sunset Highway — a Portland postal address but actually in Washington County. The other shop is in Tualatin. For mobile work that makes no difference; for a job that has to come indoors it means a drive out of the city, and we will tell you when that applies.
Often not, because of headroom for the van rather than space around the car. If there is surface parking or a nearby street space, that is usually the easier answer. Tell us which building at booking and we can normally work it out from there without wasting a visit.
Oregon sets no specific crack length in law. ORS 815.220 makes it unlawful to drive with an obstruction that impairs your view, which is a judgement about your particular damage rather than a measurement. A crack running across the driver's side is the kind that draws attention.
Get your glass sorted this week
Send the form and we'll confirm your glass, your coverage and a time — or just call and talk to somebody now.