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Auto glass repair in Lake Oswego
Steep, wooded and built before anyone was thinking about parking a service van. Worth planning around rather than discovering.
- Free mobile service — your driveway, your office lot, the park and ride
- ADAS camera recalibration on the same visit, not a second appointment across town
- We bill your insurer directly including through the Safelite Solutions and Lynx networks
- Lifetime no-leak guarantee on our workmanship, for as long as you own the vehicle
You're all set, there.
We've got your request. A Collision Auto Glass tech will call you shortly to confirm the glass, your coverage and a time that works.
Gradient is the thing that decides the appointment
Lake Oswego is built into slopes, and the driveways reflect it: short, steep, often turning as they climb, frequently ending in a garage cut into the hill. That is fine for the glass itself. It is a real problem for one specific part of the job.
A static ADAS calibration requires the vehicle to sit on a genuinely level surface with a target positioned at a measured distance and height. A driveway running at a noticeable gradient cannot deliver that. What makes this worth saying out loud is that the equipment will often still produce a result on a slope — and a calibration that reports success from a bad setup is more dangerous than one that fails honestly, because everyone involved believes it is done.
So on the hillside streets here we will frequently propose bringing the car into Tualatin for that stage. From most of Lake Oswego that is a short drive down to the I-5 corridor, and it is the difference between a calibration you can rely on and one that merely says it passed.
The tree canopy, which cuts both ways
The mature cover this town is known for genuinely protects glass — less direct sun, less thermal cycling, and a chip that might have run in an exposed car park often sits stable for months under shade.
What it is unhelpful for is the moment of installation. Urethane needs a clean, dry bonding surface, and working beneath established trees in this climate means drips long after the rain has stopped, plus needles, seed and pollen settling on an adhesive bead that is supposed to hold for the life of the vehicle. Sap on the glass edge is worse still.
Where a driveway sits directly beneath heavy cover, we would rather move the car a few metres into the open, use a garage if there is room, or bring it indoors. It is a small adjustment that decides whether the bond is sound.
Garages here are frequently the answer
Older houses in this town often have garages that are perfectly usable for glass work and simply too full to use. If yours has room for the car plus a metre or so at the front, that is the best of both: level, dry, sheltered, out of the canopy.
Have a look before the appointment and tell us at booking. A cleared garage regularly turns a job we would otherwise have moved indoors into one we can finish at your house.
Getting around, and where we reach
The lake itself divides this town more than a map suggests — routes bend around it, and two addresses a short distance apart as the crow flies can be a long way apart to drive. If you are giving us directions, the nearer arterial is more useful to us than a postcode.
We cover Lake Oswego, West Linn and across toward Durham and Tigard as routine. East over the river into Oregon City and Milwaukie is outside our natural territory and we will say so rather than stretching to it.
Glass, and the camera behind it
One team handles the glass and the calibration in the same visit. Nothing gets driven across town to a second shop, and nothing gets billed twice.
Windshield replacement
New glass, set by two people, with the camera behind it recalibrated in the same visit.
Windshield replacement →Chip and crack repair
Rock chips, star breaks and cracks — resin injection while the damage is still small enough for it to work.
Repair or replace? →ADAS calibration
Autel MaxiSYS, in-house. The camera behind your glass gets aimed and confirmed.
ADAS calibration →Side and door glass
Tempered glass, the pebbles inside the door, and the regulator that often broke with it.
Side and door glass →Back glass
Defroster grid, antenna, and several thousand pebbles in the load area.
Back glass →Mobile service
Free across the service area. What we need from the space, and when it is a bad idea.
Mobile service →Three steps, no shop visit
Tell us what broke
Send the form or call. Your VIN or plate gets us the exact glass for your vehicle, including whether it carries a camera, rain sensor or heating element.
We check your coverage first
Before anyone is dispatched we confirm what your policy covers and what your deductible actually is, so the price you hear is the price you pay. No claim is filed until you say go.
We come to you
Your driveway, your office lot, your job site — at no extra charge. We fit the glass, recalibrate the camera if there is one, and tell you when it's safe to drive.
What Oregon drivers actually pay, and who gets to choose
Glass claims are the part of this job customers have been given the most wrong information about — including by shops. Here is what is actually true in Oregon.
Your insurer does not get to pick the shop
Oregon law is explicit about this. ORS 746.280 prohibits an insurer from requiring you to use a particular repair shop, and requires them to tell you so. If a claims line tells you that you have to use their network shop to be covered, that is not how it works — you can name us, and the claim is handled the same way.
So what will it cost?
It depends entirely on your policy, and we will not pretend otherwise. Glass is generally handled under comprehensive cover rather than collision, and the deductible is whatever your policy says it is. Oregon does not mandate zero-deductible glass — a handful of states do, and Oregon is not one of them, whatever you may have read. Call with your carrier and policy and we will tell you what we see on similar claims.
A chip is a different conversation from a crack
Many carriers treat a repairable chip differently from a full replacement, because a resin repair costs them a fraction of the glass. Whether yours does is a question for your policy, not for us — but it is worth asking before you assume a chip is not worth claiming. We bill carriers directly, including through the Safelite Solutions and Lynx third-party networks.
No insurance? Most of our calls
Plenty of people pay cash, either because the deductible is higher than the job or because they would rather not touch the policy. You get the same glass, the same urethane, the same calibration and the same guarantee. Tell us the year, make and model and we will quote it outright.
We are not affiliated with, endorsed by or acting as an agent of any insurance company. Carrier and network names appear here only to describe who we bill.
Real vehicles, real driveways
What customers say
Had a rock chip that grew to a huge crack. Called around and noticed the reviews for Collision Auto. I spoke with Scott who was very helpful and personable and I got a quote very quickly. And to clarify, I did go to Safelite to get a quote and they had 3 different prices, at Collision, it was just one price. I was unable to get it done for a few weeks, called Scott and he was able to get me right in with the same quote he gave before. They did a great job, took a couple of hours so I stayed in their waiting room and worked. It was quiet, clean and comfortable, and their WiFi worked great. I highly recommend them for your car window needs.
From the moment I called, I was treated with kindness and professionalism. Everyone—from the staff who answered the phone to the technicians who completed the work—made the entire experience easy and stress-free. The lobby was exceptionally comfortable, and I truly felt like I was treated as family, not just another customer. The level of care, attention to detail, and customer service was outstanding. I highly recommend Collision Auto Glass & Calibration to anyone looking for honest, friendly, and top-quality service. Thank you for making such a great experience!
Great experience at Collision Auto Glass & Calibration. I was referred by Land Rover Portland. From the moment I called, Brad was very helpful and easy to work with. He walked me through the insurance claim and explained the process from start to finish. It took a few days for the insurance to process, but once they had my vehicle, the turnaround was quick—about 4 hours. Professional, flexible, and they even have a really sweet dog greeting customers. Highly recommend for window replacement!
Verified Google reviews for Collision Auto Glass & Calibration · read all 365 on Google
4.9 stars from 365 Google reviews
This is our Cedar Mill shop, just off the Sunset Highway. The postal address reads Portland, but it sits in Washington County rather than inside Portland city limits — our vans cover the city itself.
365 reviews
- Cedar Mill shop
- 14201 NW Science Park Dr
Portland, OR 97229 - Service area
- Portland, the Westside & the South Metro — shop and mobile
- Hours
- Mon–Fri 7:30am–4:30pm · Sat closed · Sun closed
Portland, the Westside & the South Metro coverage
Two shops, Cedar Mill and Tualatin, and mobile vans working out of both. If your town is not named below, call and ask — the honest answer is sometimes no, and you should get it before you book rather than after.
What the warranty actually covers
"Lifetime warranty" is meaningless unless somebody writes down what it includes. Here's ours.
Covered, for as long as you own the vehicle
- Water leaks caused by our installation
- Wind noise caused by our installation
- Moulding and trim failures from our fitting
- Workmanship defects of any kind on our install
Not covered — and we'd rather say so up front
- New impact damage — a fresh rock is a fresh job
- Stress cracks spreading from damage that predates our work
- Defects in the glass itself, which carry the manufacturer's warranty
- Damage from a later collision or a break-in
Frequently asked
The glass itself, generally yes. A static camera calibration on a gradient is the part that does not work reliably, and rather than take a result we do not trust we will suggest finishing that stage at the Tualatin shop. From most of Lake Oswego that is a short drive.
Often, with a caveat. Bonded glass needs a clean dry surface, and heavy cover means drips, needles and pollen landing on the adhesive. If we can move the car into the open or use a garage we will suggest it — a few metres usually solves it entirely.
A great deal, if there is room for the car plus a little space at the front. Level, dry and sheltered is exactly what this work wants, and it removes both the gradient problem and the canopy problem at once. Worth checking whether yours has the space before you book.
Yes, routinely — it sits on the same side and raises much the same questions about slope and tree cover. Further east across the river into Oregon City and Milwaukie is beyond where we work regularly, and we would rather tell you that than take the booking.
Get your glass sorted this week
Send the form and we'll confirm your glass, your coverage and a time — or just call and talk to somebody now.